“We” are Kixto Limited and we are committed to protecting your privacy.
This policy explains how and why we collect personal data, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
Our contact details
Kixto Limited is a company registered with Companies House in England, registration number 09760687. Our registered address is:
Higher Waterhouse Farm
We are also registered with the Information Commissioner’s Office.
Our role as a data controller
A data controller determines the purposes and means of the processing of personal data.
Information we collect as a data controller. How we get it and why
We collect the following information from our kixto.eu website:
- personal details sent from contact forms at our website, used for the sole purpose of answering the contact request;
- IP addresses held in web server logs, used to detect and prevent fraud and maintain the system security required to keep information safe;
- recorded video of views within our premises, used for security and to monitor health and safety.
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is we have a legitimate interest. We use the data only as would be reasonably expected and with minimal impact to privacy. We do not share this personal information except as required by law.
Our role as a data processor
A data processor handles personal data on behalf of the controller.
Information we have as a data processor
To provide our fulfilment services, we act as a data processor performing a contract for our clients, i.e. providing our services. To fulfil an order, we use the following information that is provided by the data controller:
- the receiver’s name, delivery address, order reference number, email address and contact telephone number,
- information to personalise order content.
What we do with information we have as a data processor
We use the information to:
- arrange delivery of shipments,
- communicate shipping information to the relevant parties (client, carrier and receiver),
- comply with legal obligations, such as traceability.
We share this information with parcel carriers and with government agencies if required to do so by law.
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is we have a legitimate interest. We use the data only as would be reasonably expected and with minimal impact to privacy.
Where do we store and process personal data?
We store personal data securely on servers located in the UK and Ireland. Access is restricted to authenticated users.
How long do we keep personal data?
We annually review all data we hold and erase any personal data that we are no longer required by law to keep.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org or at our registered office (address above) if you wish to make a request. If by email, please include “Subject access request” in the subject line.
How to complain
If you are unhappy with how we have used your data, in the first instance please escalate your request to email@example.com
You can also complain to the ICO at the following address:
Information Commissioner’s Office
Information Commissioner’s Office Helpline number: 0303 123 1113