Kixto is grateful for all feedback, whether it’s thanks for a shipment well sent or the heads-up that something’s gone wrong.
If you’ve received a shipment from us, please do let us know what you thought of our service. Your insight helps us be the best we can.
We have no backlogs so, if your order hasn’t been shipped yet, it is most likely that the seller isn’t ready yet.
If you’re expecting a shipment
We send shipments by post and by parcel carrier. The service and options used are decided by the seller, so may vary between shipments. Please check for an email with details of sending.
Shipment notifications may come from Kixto, the seller or the parcel carrier (DHL, DPD or ParcelForce).
|UK||2 to 3 working days|
|Europe||4 to 6 working days|
|Rest of World||6 to 8 working days|
If a parcel is overdue, it may be that a customs payment is required or delivery was attempted while you were out. Please look out for a “something for you” card – they vary by service but a usually similar to this: